Introducing TYM 2017.1 - mobile notifications, individual/team performance, and more
The latest version of TYM includes email notifications for real-time recommendations. Casino Floor Managers can now get alerts directly onto their mobile devices to capture real-time yielding opportunities sooner.TYM 2017.1 also contains new functionality for individual and team performance management.
Real-Time Alerts with Mobile Notifications
Casino Floor Managers can now also subscribe to email notifications to their mobile devices when new real-time recommendations are available.Log in from any mobile device, including personal or shared devices, to configure notifications and directly respond to recommendations within the email.Pit View will still be accessible via pit PC.
Team & Individual Performance Measurement
Operations Managers and Analysts can now view and track the performance of Casino Floor Managers, both at the individual and team performance levels.Review individual/team performance to identify coaching opportunities for responses to recommendations and assess captured or missed theoretical net contribution.
Review Staff Responses with Recommendation Response Analysis
Review how staff is responding to the different types of recommendations to identify coaching opportunities and avoid recurring rejections to improve recommendation execution. Responses can be reviewed by recommendation type and rejection reason. Keyword search is also available. The 2017.1 release contains many additional changes including enhanced back bettor support to improve occupancy calculations and changes to recommendation comments to provide more insight.
Upgrade to 2017.1
Contact your Account Manager for a demo or to upgrade to the latest version of TYM.
Author(s)
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What Clients Say About Us
Caesars Entertainment
Melissa Price
SVP of Corporate Gaming
“[Tangam’s] real-time data gives us a deeper insight that allows us to quickly adjust to customer needs, while also establishing new business goals and tracking the success of our strategy.”
Mohegan Sun
Jeff Hamilton
President and General Manager
“Reporting alone doesn't provide answers. We chose SODA for its highly differentiated offering that provides a clear set of actionable recommendations, which maximize gaming performance and the guest experience.”
Rush Street Gaming
Cliff Ehrlich
Chief Operating Officer
“TYM and SODA have demonstrated their value time and again at our properties, By scaling their deployment across our entire portfolio, we are ensuring that all our casinos benefit from the same level of optimization and actionable insights that have already proven successful at Rivers Casino Philadelphia and Rivers Casino Des Plaines."
Mohegan Sun
Jeff Hamilton
President and General Manager at Mohegan Sun
"Extending our partnership with Tangam to our full gaming operation, including tables and slots, was a no-brainer given Tangam's proven track record of business support."
The Star - Sydney
David Croft
General Manager Product & Strategy
“Due to our ongoing success with Tangam at Sydney, we’re able to deliver the right product at the right time, leading to improvements in efficiency, transparency, decision-making and our bottom line.”
Mohegan Sun
Kevin Lowry
Vice President and CFO
“We’d like to thank the exceptional team at Tangam Systems for what has been a very successful implementation that we undertook together. We immediately saw positive returns and an improved guest experience. Our team is very much looking forward to continue leveraging Tangam and all it has to offer from a floor optimization standpoint.”
Mohegan Sun
Kevin Lowry
Vice President and CFO
“We’d like to thank the exceptional team at Tangam Systems for what has been a very successful implementation that we undertook together. We immediately saw positive returns and an improved guest experience. Our team is very much looking forward to continue leveraging Tangam and all it has to offer from a floor optimization standpoint.”
What Clients Say About Us
Caesars Entertainment
“[Tangam’s] real-time data gives us a deeper insight that allows us to quickly adjust to customer needs, while also establishing new business goals and tracking the success of our strategy.”
Melissa Price
SVP of Corporate Gaming
Mohegan Sun
“Reporting alone doesn't provide answers. We chose SODA for its highly differentiated offering that provides a clear set of actionable recommendations, which maximize gaming performance and the guest experience.”
Jeff Hamilton
President and General Manager
Rush Street Gaming
“TYM and SODA have demonstrated their value time and again at our properties, By scaling their deployment across our entire portfolio, we are ensuring that all our casinos benefit from the same level of optimization and actionable insights that have already proven successful at Rivers Casino Philadelphia and Rivers Casino Des Plaines."
Cliff Ehrlich
Chief Operating Officer
Mohegan Sun
"Extending our partnership with Tangam to our full gaming operation, including tables and slots, was a no-brainer given Tangam's proven track record of business support."
Jeff Hamilton
President and General Manager at Mohegan Sun
The Star - Sydney
“Due to our ongoing success with Tangam at Sydney, we’re able to deliver the right product at the right time, leading to improvements in efficiency, transparency, decision-making and our bottom line.”
David Croft
General Manager Product & Strategy
Mohegan Sun
“We’d like to thank the exceptional team at Tangam Systems for what has been a very successful implementation that we undertook together. We immediately saw positive returns and an improved guest experience. Our team is very much looking forward to continue leveraging Tangam and all it has to offer from a floor optimization standpoint.”
Kevin Lowry
Vice President and CFO
