Part 1: Learnings from Macau, Optimal Staffing and Game-Mix

Mar 31, 2020

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Tangam hosted a webinar on March 30 entitled, Part 1: Learnings from Macau, Optimal Staffing and Game-Mix. The goal of this webinar was to provide actionable, low effort, high return strategies to hit the ground running once your property reopens.

For operators, it is imperative to have a successful casino reopening, which will require the right balance of strategy, planning and execution. There is going to be an even stronger emphasis on optimizing labor costs while maximizing revenues. The downtime now presents an opportunity to plan for success.

Download Tangam's free COVID-19 planning worksheet to help with your casino reopening. This worksheet allows a casino operator to project out required tables/labor with easy to use demand modifiers. View the webinar to see Ari's example using the worksheet.

Topics discussed in this webinar:

  • Learnings from Macau Operators
    • Timeline of events
    • Re-opening and regulatory enforcements
    • Operational procedures
  • Creating a success roadmap for your re-opening
    • Re-opening staffing levels and game-mix
    • KPIs for measuring and tracking success
    • Adapting to changing demand conditions
  • Q&A

‍‍Presenters from Tangam:

Ari Mizrachi, SVP of Casino Operations & Strategy

  • 15 years experience in Casino Operations
  • Worked in Las Vegas, Atlantic City, Florida, Pennsylvania, & Connecticut
  • Previous roles include:
    • Senior Director of Table Games & Poker Operations - Parx Casino
    • Channel Marketing Manager AC Region - Harrah’s Entertainment
    • Director of Poker/Keno/Simulcast - Harrah’s Entertainment

Adrian Radford, Director of Casino Strategy & Operations

  • 35 years experience in Casino Operations & Management
  • Worked in Macau & Australia
  • Previous roles include:
    • Several senior-level management roles - Melco Resorts & Entertainment
    • Casino Operations Manager - Galaxy Entertainment Group
    • VIP Operations Manager - Crown Melbourne

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