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Part 1: Learnings from Macau, Optimal Staffing and Game-Mix

Mar 31, 2020

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Tangam hosted a webinar on March 30 entitled, Part 1: Learnings from Macau, Optimal Staffing and Game-Mix. The goal of this webinar was to provide actionable, low effort, high return strategies to hit the ground running once your property reopens.

For operators, it is imperative to have a successful casino reopening, which will require the right balance of strategy, planning and execution. There is going to be an even stronger emphasis on optimizing labor costs while maximizing revenues. The downtime now presents an opportunity to plan for success.

Download Tangam's free COVID-19 planning worksheet to help with your casino reopening. This worksheet allows a casino operator to project out required tables/labor with easy to use demand modifiers. View the webinar to see Ari's example using the worksheet.

Topics discussed in this webinar:

  • Learnings from Macau Operators
    • Timeline of events
    • Re-opening and regulatory enforcements
    • Operational procedures
  • Creating a success roadmap for your re-opening
    • Re-opening staffing levels and game-mix
    • KPIs for measuring and tracking success
    • Adapting to changing demand conditions
  • Q&A

‍‍Presenters from Tangam:

Ari Mizrachi, SVP of Casino Operations & Strategy

  • 15 years experience in Casino Operations
  • Worked in Las Vegas, Atlantic City, Florida, Pennsylvania, & Connecticut
  • Previous roles include:
    • Senior Director of Table Games & Poker Operations - Parx Casino
    • Channel Marketing Manager AC Region - Harrah’s Entertainment
    • Director of Poker/Keno/Simulcast - Harrah’s Entertainment

Adrian Radford, Director of Casino Strategy & Operations

  • 35 years experience in Casino Operations & Management
  • Worked in Macau & Australia
  • Previous roles include:
    • Several senior-level management roles - Melco Resorts & Entertainment
    • Casino Operations Manager - Galaxy Entertainment Group
    • VIP Operations Manager - Crown Melbourne

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Caesars Entertainment

“[Tangam’s] real-time data gives us a deeper insight that allows us to quickly adjust to customer needs, while also establishing new business goals and tracking the success of our strategy.”

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SVP of Corporate Gaming

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Mohegan Sun

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Sycuan Casino Resort

“During our initial trial, it was amazing to see how quickly we were able to get to the answers in our data through the lens of SODA. This truly made analytics available to anyone - with intelligent recommendations, intuitive visualizations and seamless drill-downs. We are equally excited about the product roadmap over the coming months.”

Sierra Weyer

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Director of Enterprise Analytics

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Mohegan Sun

"Extending our partnership with Tangam to our full gaming operation, including tables and slots, was a no-brainer given Tangam's proven track record of business support."

Jeff Hamilton

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President and General Manager at Mohegan Sun

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Sycuan Casino Resort

"Sycuan is dedicated to providing an enhanced gaming experience for our patrons. By deploying powerful prescriptive analytics tools such as TYM and SODA, our operations and analytics teams are able to get data-driven insights at the right times to drive value to our business."

Douglas Vogelei

,

Senior Vice President of Casino Operations

View Press Release

The Star - Sydney

“Due to our ongoing success with Tangam at Sydney, we’re able to deliver the right product at the right time, leading to improvements in efficiency, transparency, decision-making and our bottom line.”

David Croft

,

General Manager Product & Strategy

View Press Release

The Star - Sydney

“Due to our ongoing success with Tangam at Sydney, we’re able to deliver the right product at the right time, leading to improvements in efficiency, transparency, decision-making and our bottom line.”

David Croft

,

General Manager Product & Strategy

View Press Release

Mohegan Sun

“We’d like to thank the exceptional team at Tangam Systems for what has been a very successful implementation that we undertook together. We immediately saw positive returns and an improved guest experience. Our team is very much looking forward to continue leveraging Tangam and all it has to offer from a floor optimization standpoint.”

Kevin Lowry

,

Vice President and CFO

View Press Release
Read All Testimonials

What Clients Say About Us

Caesars Entertainment

“[Tangam’s] real-time data gives us a deeper insight that allows us to quickly adjust to customer needs, while also establishing new business goals and tracking the success of our strategy.”

Melissa Price

,

SVP of Corporate Gaming

View Press Release

Mohegan Sun

“Reporting alone doesn't provide answers. We chose SODA for its highly differentiated offering that provides a clear set of actionable recommendations, which maximize gaming performance and the guest experience.”

Jeff Hamilton

,

President and General Manager

View Press Release

Sycuan Casino Resort

“During our initial trial, it was amazing to see how quickly we were able to get to the answers in our data through the lens of SODA. This truly made analytics available to anyone - with intelligent recommendations, intuitive visualizations and seamless drill-downs. We are equally excited about the product roadmap over the coming months.”

Sierra Weyer

,

Director of Enterprise Analytics

View Press Release

Mohegan Sun

"Extending our partnership with Tangam to our full gaming operation, including tables and slots, was a no-brainer given Tangam's proven track record of business support."

Jeff Hamilton

,

President and General Manager at Mohegan Sun

View Press Release

Sycuan Casino Resort

"Sycuan is dedicated to providing an enhanced gaming experience for our patrons. By deploying powerful prescriptive analytics tools such as TYM and SODA, our operations and analytics teams are able to get data-driven insights at the right times to drive value to our business."

Douglas Vogelei

,

Senior Vice President of Casino Operations

View Press Release

The Star - Sydney

“Due to our ongoing success with Tangam at Sydney, we’re able to deliver the right product at the right time, leading to improvements in efficiency, transparency, decision-making and our bottom line.”

David Croft

,

General Manager Product & Strategy

View Press Release

Mohegan Sun

“We’d like to thank the exceptional team at Tangam Systems for what has been a very successful implementation that we undertook together. We immediately saw positive returns and an improved guest experience. Our team is very much looking forward to continue leveraging Tangam and all it has to offer from a floor optimization standpoint.”

Kevin Lowry

,

Vice President and CFO

View Press Release
Read All Testimonials

Request a Demo

Interested in learning how you can improve your table games operations? Schedule a demo to see TYM in action.