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Ask Tangam: Does Rack Layout Affect Dealer Output?

Aug 12, 2022

Does Rack Layout Affect Dealer Output i.e. can having too many high denomination chips on a low limit table slow the game down?

This question may refer to either:

  1. Tray management while dealing the game (during the game's activity the quantities of chips increase/decrease at different speeds for each denomination).
  2. Rack denomination mix by design (what is the highest denomination contained on a specific table float)? 

Let’s look at tray management while dealing the game first. 

Dealers should be trained to make payments to the playing action of each player, providing payouts with an appropriate mix of denominations according to the players’ betting patterns.

When the float is depleted of low-value chips, the Dealer will try to preserve quantities and pay as much as possible with high-value chips. The effect will be that this increases the number of color changes between rounds and slows down the game, as players will continually ask for lower denominations to be able to bet on side bets, etc. This may also affect the overall House Edge in play as well. As the Dealer is trying to preserve the lower-value quantities and is paying with higher-value chips - this can influence some players to decrease their participation in side bets (for the player, the effort of constantly asking for color change might be perceived as greater than the potential reward).

When the float is significantly depleted of high-value chips (or not provided by design), the incidence of paying with low-value chips increases beyond the actual players' needs, and the table will experience too many fills. This will slow down the overall game-pace, due to frequent interruptions for the table fills.

However, the game pace can also be negatively affected by the over-zealous table Supervisor reacting to the fluctuations of chips quantities during play and ordering too many fills for the table during their shift. This is identifiable by frequent fills with low totals. The rack doesn't have to be 'neat' and 'optimal' at all times. The expertise of ordering the fills at the right time and for the right amounts/denominations can influence the overall game pace.

 On the flip side, there may be the Supervisor not paying attention to the stacks in front of players when ordering fills (these chips should be considered as belonging to the rack, as will be either lost to the float, or colored-up as winnings). As a result, the Supervisor orders oversized fills, and often there is a need for a table credit shortly after a fill, halting the game again.

Rack denomination mix by design.

This is an opinion, and although some could debate it otherwise: it might be counterproductive to have the highest denomination in a rack at a value that exceeds the allowed Table Maximum for that table. For example, having by design a rack containing $1,000 denomination chips when the Table Maximum is $500. Avoiding denominations that are unplayable as a single bet for the table is preferable. This does not affect the game pace but can affect customer service and player behavior – as the high denomination chip not playable as a single bet on the table becomes just a cheque for a trip to the cash cage.


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Authors

Victor Tanase

With nearly 20 years of casino experience, Victor has worked at various Canadian casinos where he trained staff and managed both table games and slots operations. At Tangam, he helps clients all over the world implement data-driven management of table games spreads and pricing on the gaming floor to achieve their revenue management objectives.

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SVP of Corporate Gaming

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Mohegan Sun

“Reporting alone doesn't provide answers. We chose SODA for its highly differentiated offering that provides a clear set of actionable recommendations, which maximize gaming performance and the guest experience.”

Jeff Hamilton

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President and General Manager

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Sycuan Casino Resort

“During our initial trial, it was amazing to see how quickly we were able to get to the answers in our data through the lens of SODA. This truly made analytics available to anyone - with intelligent recommendations, intuitive visualizations and seamless drill-downs. We are equally excited about the product roadmap over the coming months.”

Sierra Weyer

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Director of Enterprise Analytics

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"Extending our partnership with Tangam to our full gaming operation, including tables and slots, was a no-brainer given Tangam's proven track record of business support."

Jeff Hamilton

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President and General Manager at Mohegan Sun

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Sycuan Casino Resort

"Sycuan is dedicated to providing an enhanced gaming experience for our patrons. By deploying powerful prescriptive analytics tools such as TYM and SODA, our operations and analytics teams are able to get data-driven insights at the right times to drive value to our business."

Douglas Vogelei

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Senior Vice President of Casino Operations

View Press Release

The Star - Sydney

“Due to our ongoing success with Tangam at Sydney, we’re able to deliver the right product at the right time, leading to improvements in efficiency, transparency, decision-making and our bottom line.”

David Croft

,

General Manager Product & Strategy

View Press Release

Mohegan Sun

“We’d like to thank the exceptional team at Tangam Systems for what has been a very successful implementation that we undertook together. We immediately saw positive returns and an improved guest experience. Our team is very much looking forward to continue leveraging Tangam and all it has to offer from a floor optimization standpoint.”

Kevin Lowry

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Vice President and CFO

View Press Release
Read All Testimonials

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