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Are You Considering Smart Tables For Your Property?

Nov 17, 2022

There is a significant increase in the number of conversations among operators in the industry around Smart or Intelligent Tables. 

Do I need them? Can I afford them? Who should I purchase from? RFID or Video? What are the benefits? 

Furthermore, the number of vendors developing solutions and entering the market is also on-the-rise over the last few years, which doesn’t make it any easier when considering Smart Tables. 

This blog post outlines some deciding factors for those considering Smart Tables.

Do I need Smart Tables?

As a casino operator, consider your answers to the following questions:

  • Do I want to reward the right customers with the appropriate value? 
  • Is Marketing willing to change how customers currently get rewarded? 
  • Am I concerned about revenue leakage?
  • Do I want to improve my table games optimization strategy?
  • Do I believe staff can better utilize their time (rather than manually collecting data)?

If you answered yes to any of the above questions, Smart Tables should be part of your strategic planning and budgeting.

Consider the benefits:

  1. Revenue Leakage

Many factors and actions can contribute to revenue loss each year that are difficult to monitor. These include chip theft by employees, overpayment of winning wagers; not taking losing wagers; past posting; and so on.

Most revenue leakage may not be detected by security surveillance due to a shortage of manpower and technology constraints. Thus, Smart Tables are your best bet to reduce or eliminate leakage.

  1. Customer Experience

The single biggest complaint from customers (apart from not winning) is not getting rated accurately.

How do we best determine what to give back to our customers?

Smart Tables provide the opportunity to reward the right customers based on the true measurement of their play and to execute the property’s marketing strategy more accurately. 

  1. Operational Data & Efficiency

A significant number of operational decisions are based on data that is being entered manually by floor staff. How many players are playing on the table? What is the average wager? What is the breakdown of the wager between the primary bet and the side bet?

Based on these inputs, operators will decide the number of tables to open, the type, the price, and what side bets to offer. 

Improving the data quality of your table games optimization strategy from Smart Tables will certainly improve the quality of the results. 

This will also help with efficiency and the guest experience. Freeing up staff’s time from collecting data can allow them to focus on improving customer service. 

  1. Know Your Customer

This has been a hot topic in the gaming world recently and, as a by-product of having accurate data on customers' play, we can make more informed decisions as they relate to Responsible Gaming and Anti Money laundering requirements.

The Options

So now we have established the range of benefits associated with Smart Table appropriation, but there are a few different options to consider:

RFID – Utilizes RFID technology embedded in the table, float, and chips to track gameplay and patron activity.

VIDEO – Utilizes cameras (including in some instances facial and body recognition) to track gameplay and patron activity.

HYBRID – Utilizes a blend of RFID combined with video analytics to track gameplay and patron activity.

Each approach and vendor has its pros and cons and, as is frequently the case, the decision comes down to the cost vs benefits. Here are some points to consider when evaluating the various options: 

Operators must fully understand the benefits and strengths of each option as well as the supplier they’ll be working with to ensure it meets their requirements.

Conclusion

Smart Table technology has developed rapidly during the last few years with the improvement in RFID, camera technology, video analytics, and associated software and hardware.

While not yet 100% accurate across all games, there are sufficient tangible improvement gains for operators to confidently explore Smart Tables for their property.

Purchasing and installing Smart Tables is a significant undertaking by any operator both from a time and resource commitment. As such, due diligence should be taken by all proponents to ensure that the expectations are being met and that it is deriving measurable value.

If implemented properly, Smart Tables will provide many benefits to casinos in pursuing the holy grail in table game optimization.

About the Author

As SVP of Gaming Optimisation & Strategy,  David Croft brings over 15 years of expertise in leading gaming strategy, analytics, and innovation across table games, slots, and ETGs. Before joining Tangam, David oversaw gaming product optimization at some of the largest chain operators in Australia including Crown Resorts and The Star Entertainment Group where he successfully implemented the world's first fully integrated Smart Table solution for premium Baccarat customers. At Tangam David's vision is to help partners drive gaming performance improvements by utilizing best practices in organizational structure and business intelligence tools for a better guest experience and increased profitability.


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Author

David Croft

As SVP of Gaming Optimisation & Strategy, David Croft brings over 15 years of expertise in leading gaming strategy, analytics, and innovation across table games, slots, and ETGs. Before joining Tangam, David oversaw gaming product optimization at some of the largest chain operators in Australia including Crown Resorts and The Star Entertainment Group. At Tangam David's vision is to help partners drive gaming performance improvements by utilizing best practices in organizational structure and business intelligence tools for a better guest experience and increased profitability.

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“[Tangam’s] real-time data gives us a deeper insight that allows us to quickly adjust to customer needs, while also establishing new business goals and tracking the success of our strategy.”

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SVP of Corporate Gaming

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“Reporting alone doesn't provide answers. We chose SODA for its highly differentiated offering that provides a clear set of actionable recommendations, which maximize gaming performance and the guest experience.”

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“During our initial trial, it was amazing to see how quickly we were able to get to the answers in our data through the lens of SODA. This truly made analytics available to anyone - with intelligent recommendations, intuitive visualizations and seamless drill-downs. We are equally excited about the product roadmap over the coming months.”

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Mohegan Sun

"Extending our partnership with Tangam to our full gaming operation, including tables and slots, was a no-brainer given Tangam's proven track record of business support."

Jeff Hamilton

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President and General Manager at Mohegan Sun

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Sycuan Casino Resort

"Sycuan is dedicated to providing an enhanced gaming experience for our patrons. By deploying powerful prescriptive analytics tools such as TYM and SODA, our operations and analytics teams are able to get data-driven insights at the right times to drive value to our business."

Douglas Vogelei

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Senior Vice President of Casino Operations

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The Star - Sydney

“Due to our ongoing success with Tangam at Sydney, we’re able to deliver the right product at the right time, leading to improvements in efficiency, transparency, decision-making and our bottom line.”

David Croft

,

General Manager Product & Strategy

View Press Release

The Star - Sydney

“Due to our ongoing success with Tangam at Sydney, we’re able to deliver the right product at the right time, leading to improvements in efficiency, transparency, decision-making and our bottom line.”

David Croft

,

General Manager Product & Strategy

View Press Release

Mohegan Sun

“We’d like to thank the exceptional team at Tangam Systems for what has been a very successful implementation that we undertook together. We immediately saw positive returns and an improved guest experience. Our team is very much looking forward to continue leveraging Tangam and all it has to offer from a floor optimization standpoint.”

Kevin Lowry

,

Vice President and CFO

View Press Release
Read All Testimonials

What Clients Say About Us

Caesars Entertainment

“[Tangam’s] real-time data gives us a deeper insight that allows us to quickly adjust to customer needs, while also establishing new business goals and tracking the success of our strategy.”

Melissa Price

,

SVP of Corporate Gaming

View Press Release

Mohegan Sun

“Reporting alone doesn't provide answers. We chose SODA for its highly differentiated offering that provides a clear set of actionable recommendations, which maximize gaming performance and the guest experience.”

Jeff Hamilton

,

President and General Manager

View Press Release

Sycuan Casino Resort

“During our initial trial, it was amazing to see how quickly we were able to get to the answers in our data through the lens of SODA. This truly made analytics available to anyone - with intelligent recommendations, intuitive visualizations and seamless drill-downs. We are equally excited about the product roadmap over the coming months.”

Sierra Weyer

,

Director of Enterprise Analytics

View Press Release

Mohegan Sun

"Extending our partnership with Tangam to our full gaming operation, including tables and slots, was a no-brainer given Tangam's proven track record of business support."

Jeff Hamilton

,

President and General Manager at Mohegan Sun

View Press Release

Sycuan Casino Resort

"Sycuan is dedicated to providing an enhanced gaming experience for our patrons. By deploying powerful prescriptive analytics tools such as TYM and SODA, our operations and analytics teams are able to get data-driven insights at the right times to drive value to our business."

Douglas Vogelei

,

Senior Vice President of Casino Operations

View Press Release

The Star - Sydney

“Due to our ongoing success with Tangam at Sydney, we’re able to deliver the right product at the right time, leading to improvements in efficiency, transparency, decision-making and our bottom line.”

David Croft

,

General Manager Product & Strategy

View Press Release

Mohegan Sun

“We’d like to thank the exceptional team at Tangam Systems for what has been a very successful implementation that we undertook together. We immediately saw positive returns and an improved guest experience. Our team is very much looking forward to continue leveraging Tangam and all it has to offer from a floor optimization standpoint.”

Kevin Lowry

,

Vice President and CFO

View Press Release
Read All Testimonials